Contact La Poste ‑ Tracked parcel

Need advice or information? Contact La Poste on 3631, Monday to Friday 8:30 am‑7 pm and Saturday 8:30 am‑1 pm. This service is available for all calls made from mainland France (calls are free of charge, excluding any cost imposed by your operator).

Don't forget to indicate your La Poste tracking number provided in your GamerPass Customer Area.

Contact GamerPass - Customer Service

Are you already a GamerPass customer?
 Yes  -   No

Reminder: As a customer, you have access to all routine operations (Exchange request, parcel tracking, invoices, address change, cancellation, …) directly from your Customer Area. Otherwise, please specify your request below (response guaranteed within 48 hours, excluding weekends and public holidays).

Write your message here ...

Enter your e‑mail address

Remember to include your electronic, telephone or postal contact details, as well as your customer number where applicable.

To contact us by post: SARL GdN / GamerPass, 5 chemin de Daru, 26100 Romans sur Isère (France).

To contact us by e‑mail: pro@gamerpass.store

By phone on +33 1 85 09 18 80 on Tuesdays, Wednesdays, Thursdays and Fridays, from 9:00 to 12:00 and from 14:00 to 16:00. This service is available for all calls made from mainland France (calls are free of charge, excluding any surcharge that may be applied by your operator).

Withdrawal form

In accordance with Article L.121‑21 et seq. of the French Consumer Code, you have a 14‑day withdrawal period from the date you receive your order to return the products purchased and/or withdraw from service contracts, without having to give any reason. When exercising your right of withdrawal, return shipping costs are at your sole expense. The right of withdrawal does not apply to the supply of audio or video recordings or computer software where the seal has been broken after delivery. Download the document: Withdrawal form


In accordance with Article L.612‑1 of the Consumer Code, you may use the CM2C mediation service to which we subscribe, free of charge, either online: https://www.cm2c.net/declarer-un-litige.php or by post: 14 rue Saint‑Jean, 75017 Paris. Average processing time is shorter than the legal 90‑day period.

Pursuant to Article 14 of Regulation (EU) No 524/2013, the European Commission has set up an Online Dispute Resolution platform to facilitate the independent, out‑of‑court resolution of online disputes between consumers and traders in the European Union. The platform is available at: https://ec.europa.eu/consumers/odr/